Service Agreement

Effective date: March 29, 2026

1. Parties

This Service Agreement ("Agreement") is entered into between:

Provider: LPJ SERVICES LLC, a Florida limited liability company doing business as "OpenClaw" and "ClaWtoBusiness" ("Provider", "we", "us")
Client: The business or individual subscribing to the Service ("Client", "you", "your")

By subscribing to the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

In plain English: This is the agreement between our company (LPJ Services LLC / OpenClaw) and your business. By signing up, you're agreeing to these terms.

2. Scope of Services

The Provider agrees to deliver the following digital presence services ("Service") to the Client:

Professional business website design, development, and hosting
Up to 150+ SEO-optimized city/service landing pages
AI-powered chatbot (WhatsApp and/or web chat, available 24/7)
Automated SEO blog content generation and publishing
Google Business Profile setup and optimization guidance
Lead capture, qualification, and notification system
Knowledge base management for AI training
Multi-channel automation (WhatsApp, Telegram, web)
Monthly performance reporting (when applicable)

The specific features available to the Client depend on the subscribed plan. Features may be added, modified, or deprecated with reasonable notice.

3. Service Expectations

The Provider will make commercially reasonable efforts to:

Maintain platform availability with minimal downtime
Respond to support requests within 2 business days
Provide advance notice of planned maintenance
Continuously improve the platform and its features

No guarantees: The Provider does not guarantee any specific results, including but not limited to leads, sales, revenue, search engine rankings, or website traffic. Results depend on the Client's business, market, location, competition, and active use of the platform.

In plain English: We'll do our best to keep everything running and help your business grow online, but we can't promise specific results like "X leads per month." Every market is different.

4. Onboarding & Delivery

Upon subscription, the Provider will initiate the onboarding process:

Information gathering: The Client will provide business details, branding assets, service descriptions, and service areas
Website delivery: Initial website will be delivered within 5-7 business days of receiving all required information
Landing pages: City/service pages will be generated and published progressively after website launch
AI chatbot: Configured and activated once the knowledge base is populated

Delivery timelines depend on the Client providing complete and accurate information in a timely manner. Delays caused by incomplete information from the Client do not constitute a breach by the Provider.

5. Fees & Payment

The Client agrees to the following payment terms:

Setup fee: A one-time, non-refundable setup and onboarding fee as quoted at the time of subscription
Monthly subscription: Recurring monthly fee charged automatically via Stripe
Billing cycle: Monthly, starting from the date of initial payment
Price changes: The Provider may adjust pricing with at least 30 days written notice via email
Taxes: All fees are exclusive of applicable taxes, which are the Client's responsibility

Late payments: A 7-day grace period applies to failed payments. During this period, the Service remains active. After 7 days, the account will be suspended (website goes offline, AI stops responding). The Client may reactivate at any time by updating their payment method.

In plain English: You pay a one-time setup fee plus a monthly subscription. If a payment fails, you have 7 days to fix it before your site goes offline. You can always reactivate by updating your payment info.

6. Hosting & Domain

The Provider hosts the Client's website and landing pages on its infrastructure (currently Cloudflare Pages and Railway)
Hosting is included in the monthly subscription fee at no additional cost
The Client is responsible for purchasing and maintaining their own domain name
The Provider will configure DNS settings as needed, with the Client's cooperation
If the Client does not have a domain, the Provider may offer guidance but is not responsible for domain registration or renewal

7. AI-Powered Features

The Service uses artificial intelligence to generate content and provide automated customer interactions:

AI-generated content (blog posts, landing page copy, chatbot responses) is created for the Client's business and is owned by the Client
The Client is responsible for reviewing AI-generated content published on their behalf
The Provider does not guarantee the accuracy, completeness, or legal compliance of AI-generated content
AI features may use third-party providers (OpenAI, Anthropic, Google) — the Client's data is processed in accordance with our Privacy Policy
The Provider may update AI models and features to improve quality

In plain English: Our AI creates content for your business and that content belongs to you. We use trusted AI providers and keep improving the technology. You should review what gets published — AI is good but not perfect.

AI Usage Limits

The Service includes AI-powered features as part of your subscription. Current included limits: up to 250,000 tokens per day for standard AI models, and higher limits for optimized models, depending on availability and third-party provider programs.

These limits are not guaranteed and may vary depending on third-party provider policies, availability, and account status. They are designed to support normal business operations and are sufficient for the vast majority of use cases.

Usage that significantly exceeds normal patterns may result in temporary performance adjustments until the next daily reset. We will always notify you if your usage approaches any limits.

We reserve the right to adjust usage limits at any time to maintain platform stability and manage operational costs.

Fair Use

You agree to use the AI features of the platform for legitimate business purposes consistent with the intended use of the Service. Examples of fair use include responding to customer inquiries, generating business content, and managing leads.

Automated scripts, bulk data extraction, excessive API calls, or any use designed to consume disproportionate platform resources is not permitted. We reserve the right to limit or suspend access if we reasonably determine that usage is abusive or outside normal business operations.

In plain English: Use the AI for your business as much as you need — that's what it's for. We just ask that you don't run automated scripts or do anything that would overwhelm the system for everyone else.

Third-Party Services

Our AI features and integrations rely on third-party services including, but not limited to, OpenAI, Google, WhatsApp (Meta), and Telegram. These services are operated by independent companies outside our control.

We do not guarantee the uninterrupted availability of any third-party service. Outages, changes in terms, pricing adjustments, or discontinuation of services by these providers may temporarily affect certain features of the platform.

In the event of significant changes by a third-party provider that materially affect the Service, we will:

Notify you promptly of any impact to your service
Work to restore functionality or provide suitable alternatives
Adjust subscription pricing with 30 days' notice if our costs increase significantly

In plain English: We use trusted technology partners like OpenAI and Google to power your tools. If one of them has an outage or changes their service, it might temporarily affect your platform. We'll always keep you informed and work to fix things quickly.

8. Website Attribution

Websites created through the Service may include a small "Powered by OpenClaw to Business" attribution in the footer. This is a common industry practice that helps us continue to grow and improve the platform for all our customers.

In plain English: We may add a small credit link at the bottom of your website. It's discreet and helps us reach more business owners like you.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. THE CLIENT'S USE OF THE SERVICE IS AT THEIR SOLE RISK.

In plain English: We work hard to keep everything running smoothly, but technology isn't perfect. We're being legally transparent that we can't promise 100% uptime or zero bugs.

10. Refund Policy

All payments are non-refundable, except where required by applicable law:

Setup fees: Non-refundable once onboarding has begun
Monthly subscription: Non-refundable once the billing cycle begins
Partial months: No prorated refunds for cancellations mid-cycle

The Client may cancel at any time and continue using the Service through the end of the current billing period.

11. Cancellation

Either party may terminate this Agreement:

Client cancellation: The Client may cancel at any time through the dashboard or Stripe customer portal. Service continues until the end of the current billing period
Provider termination: The Provider may terminate for violation of the Terms of Service, non-payment (after grace period), or abusive use

Upon cancellation:

The Client's website and landing pages will go offline at the end of the billing period
AI chatbot will stop responding
Client data (leads, conversations, content) will be retained for 30 days
During the retention period, the Client may request a data export by contacting us
After 30 days, data may be permanently deleted

In plain English: You can cancel anytime — no lock-in contracts. Your site stays up until the end of what you've paid for. We keep your data for 30 days so you can export it or come back.

12. Customer Responsibilities

The Client agrees to:

Provide accurate and complete business information during onboarding
Respond to Provider requests for information within a reasonable timeframe
Maintain an active and valid payment method
Comply with all applicable local, state, and federal laws
Not use the Service for any illegal, fraudulent, or harmful purposes
Review AI-generated content published on their behalf
Maintain ownership or rights to any content, images, or branding provided to the Provider
Not attempt to access other users' data or reverse-engineer the platform
Use AI features responsibly and within normal business operation patterns — do not use automated scripts or tools to generate excessive AI requests

13. Data & Privacy

The Provider takes data protection seriously:

Client data is processed in accordance with our Privacy Policy
Each Client's data is isolated — no data is shared between businesses
Sensitive data (API keys, credentials) is encrypted using industry-standard encryption (AES-128 Fernet)
The Client owns their data — leads, conversations, business information, and configurations
The Provider will not sell, share, or use Client data for purposes other than providing the Service
The Client is responsible for complying with applicable data protection laws (including CCPA, if applicable) regarding data collected through the platform

In plain English: Your data is yours. We don't share it, sell it, or mix it with other businesses. We encrypt sensitive stuff and follow privacy best practices.

14. DMCA / Copyright

If you believe that content available through the Service infringes your copyright, please send a written notice to [email protected] including:

A description of the copyrighted work you believe has been infringed
The URL or location of the allegedly infringing content
Your contact information
A statement of good faith belief that the use is not authorized
A statement under penalty of perjury that the information is accurate
Your physical or electronic signature

We will respond to valid DMCA notices promptly and may remove or disable access to the allegedly infringing content.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LPJ SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM THE CLIENT'S USE OF THE SERVICE.

The Provider's total liability for any claim arising from or related to this Agreement shall not exceed the total amount paid by the Client in the 12 months preceding the claim.

In plain English: If something goes wrong, the most we'd owe is what you've paid us in the last 12 months. We can't be held responsible for indirect losses like lost business opportunities.

16. Suspension & Termination

The Provider may suspend or terminate the Client's account:

Non-payment: After the 7-day grace period for failed payments
Terms violation: Immediate suspension for violation of the Terms of Service
Abusive use: Using the platform for spam, illegal content, or harmful activities
Legal requirement: If required by law or regulation

In all cases except legal requirements, the Provider will make reasonable efforts to notify the Client before suspension.

17. General Provisions

Severability: If any provision of this Agreement is found unenforceable, the remaining provisions shall continue in full force and effect
Entire agreement: This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the parties
Assignment: The Provider may assign this Agreement in connection with a merger, acquisition, or sale of assets. The Client may not assign without written consent
Force majeure: Neither party shall be liable for delays caused by events beyond reasonable control, including natural disasters, infrastructure outages, or government actions
Amendments: The Provider may modify this Agreement with at least 30 days written notice. Continued use after the effective date constitutes acceptance
Notices: All notices will be sent to the email address associated with the Client's account

18. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising from this Agreement shall be resolved through binding arbitration administered under the rules of the American Arbitration Association (AAA), conducted in the State of Florida. Either party may bring claims in small claims court if the claim qualifies.

The Client waives any right to participate in a class action, class arbitration, or representative proceeding.

19. Acceptance

By subscribing to the Service, providing payment, or using the platform, the Client acknowledges that they have read, understood, and agree to be bound by this Service Agreement, the Terms of Service, and the Privacy Policy.

If you do not agree to these terms, do not subscribe to or use the Service.

In plain English: By signing up and paying, you're agreeing to everything in this document plus our Terms of Service and Privacy Policy. If you have questions, reach out before subscribing.

Contact

For questions about this Agreement, contact us at: [email protected]

LPJ SERVICES LLC
Florida, United States

We aim to respond within 2 business days.